Scammers are running wild, stripping unsuspecting people of their money.
To help you differentiate imitators with bad intentions from the Kuda you love, we’ve put together some red flags, facts and eye-openers.
Please, pay close attention.
1. Kuda is not on Telegram, WhatsApp, 2go (or Tinder).
If anyone contacts you on any of these apps claiming to be us or from us, block them immediately.
Also, don’t join any online forum or group chat claiming to represent us even if the profile picture used is the Kuda logo (more on logos later).
2. We don’t give loans by email, text messages or through social media.
We give loans - Kuda Overdrafts - exclusively on the Kuda mobile and web apps.
Kuda Overdrafts are currently in a pilot phase. Learn more about this here.
3. We don’t ask for payment (or collateral) to give loans.
If you’re being asked to pay to get a loan, any loan at all, run!
This isn’t normal anywhere on earth.
4. We don’t send account information through text messages (SMS).
We may use text messages to deliver codes (like an OTP) or to run a public promotional campaign, but we don’t currently use them to send you information about your account.
The rule: Credit and debit alerts are sent as push notifications and emails, account statements are sent by email.
5. We’re not an investment company.
Anything called “Kuda Investments” today isn’t by us. Please, read that again.
If we ever design an investment product, you’d be one of the first people to know.
6. If you switch devices, we’ll send you a confirmation code by email and SMS.
Text messages or emails that include strange links, asking you to complete a device change, are never from us.
Don’t tap the links, delete the messages.
7. We don’t fix account issues with Google Forms.
We sometimes use Google Forms to get updated addresses for card delivery but never to fix account issues.
Never fill forms from unknown sources on the internet.
8. We’ll never ask you to share your password, sign-in PIN, card PIN, card security code (CVV), transaction PIN, or answers to your security questions.
This can’t happen, ever.
If you can’t sign in to your account, you’ll have to reset your password yourself. We won’t ask you to tell us the last password you used.
Anyone who asks for these details is dangerous and must be blocked online and in real life.
9. We don’t sell POS terminals.
At least not yet. If this changes, we’ll let the world know.
In the meantime, any so-called Kuda selling POS terminals isn’t our relative. Don’t fall for it.
10. We don’t upgrade accounts through a link.
To request an account upgrade, confirm your BVN and add a valid ID - both on the app.
If you need help with that, please follow this guide.
Please, never tap any ‘account upgrade link.’ There’s no such thing.
Most importantly, ask questions if you’re ever in doubt.
Is there something you’re not sure of? Do you have a funny feeling about an offer you got from a so-called Kuda? Please, ask us before you take any other action.
Chat with us on the app, tweet us or send a message to help@kudabank.com.
If you have a tip about a suspected scam, send a message to fraud@kudabank.com.